Refunds
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. Once we receive the returned item, we will process a full refund or replacement.
- Incorrect Items: If you receive an incorrect item, please contact us within 3 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. Once we receive the returned item, we will process a full refund or replacement.
- Change of Mind: If you change your mind about your purchase, you may return the item within 14 days of receiving it. The item must be in its original condition, unused, and unopened. A restocking fee of 25% may apply. Please note that shipping costs for returns are the customer's responsibility.
Returns
- Return Instructions: To return an item, please contact us to obtain a return authorization number. Once you have the return authorization number, you can return the item to the following address: Utena Limited, Attic Storage, 8 Hanworth Road, Interchange West, Sunbury-on-Thames, TW16 5LN
- Packaging: Please ensure that the item is securely packaged to prevent damage during transit.
- Proof of Purchase: Please include a copy of your order confirmation or invoice with your return.
Refund Processing: Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund within 7 business days. Refunds will be issued to the original method of payment.
