Terms and Conditions
- Introduction These Terms and Conditions govern your use of the Utena website and online store. By accessing or using our website, you agree to be bound by these terms.
- Orders
- Order Acceptance: We reserve the right to accept or reject any order at our discretion. Common reasons for order rejection include:
- Out-of-stock items: If a product is no longer available, we will notify you and offer a refund or alternative.
- Invalid payment information: Please ensure that your payment information is accurate and up-to-date to avoid processing delays or cancellations.
- Fraudulent activity: To protect our customers and prevent unauthorized transactions, we may decline orders that appear suspicious or fraudulent.
- We will notify you promptly if your order is rejected, along with the specific reason for the rejection.
- Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email serves as your receipt and confirms the following details:
- Order details: Product(s) ordered, quantity, price, and shipping address.
- Payment information: Payment method used and total amount charged.
- Estimated shipping time: A projected delivery date based on your shipping address and selected carrier.
- Tracking information: A link to track your order's progress once it's shipped.
- Price Changes: We reserve the right to change prices without notice, except for orders that have already been confirmed.
- Payment
- Accepted Payments: We accept Visa, Mastercard, American Express, and Discover.
- Payment Processing: Your payment will be processed at the time of order.
- Security: We use secure payment processing methods to protect your payment information.
- Shipping
- Shipping Costs: Shipping costs are calculated at checkout.
- Shipping Times: Please refer to our Shipping Policy for more information on shipping times and costs.
- Returns and Refunds
- Return Policy: Please refer to our Return and Refund Policy for more information on returns and refunds.
- Intellectual Property
- Ownership: All content on our website, including but not limited to text, images, and logos, is the property of Utena and is protected by copyright and other intellectual property laws.
- Use Restrictions: You may not reproduce, modify, distribute, or otherwise use any content from our website without our prior written consent.
- Limitation of Liability
- No Warranties: We make no warranties, express or implied, regarding the products or services offered on our website.
- Liability: We shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising out of or in connection with your use of our website or products.
- Governing Law
- Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
- Dispute Resolution: Any disputes arising out of or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the English courts.
- Changes to These Terms
- We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and we will notify you of any significant changes.
